At pgph, we take the privacy of our Filipino players seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
pgph collects only the personal data that is strictly necessary for account registration, identity verification (KYC), payment processing, and regulatory compliance. We do not collect data for its own sake.
pgph is clear about what data we collect and why. This Privacy Policy is written in plain, accessible language so every Filipino player — from Manila to Mindanao — can understand how their data is used.
All personal data on pgph is protected with industry-standard 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorized pgph personnel only.
pgph retains your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by PAGCOR regulations and Philippine anti-money laundering laws.
Under the Data Privacy Act of 2012, you have clear rights over your personal data. pgph's dedicated Data Protection Officer ensures these rights can be exercised easily and without unnecessary delay.
pgph complies with the National Privacy Commission (NPC) requirements under RA 10173, PAGCOR data governance requirements, and applicable Anti-Money Laundering Act (AMLA) obligations.
pgph (referred to as "pgph," "we," "us," or "our") is the data controller responsible for the personal information collected through pgph.win and all associated pgph mobile applications, platforms, and services (collectively, the "Platform"). pgph operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
For all privacy-related inquiries, requests, and complaints, you may contact the pgph Data Protection Officer (DPO) at the contact details set out in Section 13 of this Policy.
pgph collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, photograph | Registration & KYC verification |
| Contact Data | Philippine mobile number (+63), email address | Account registration |
| Financial Data | GCash account number, PayMaya number, bank account details (BPI, BDO, Metrobank), transaction history | Deposits & withdrawals |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Continuous — all gaming sessions |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Each platform session |
| Communications Data | Live chat transcripts, support email correspondence | When you contact pgph support |
pgph collects personal data through the following means:
pgph processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
pgph does not sell your personal data to any third party. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Where any personal data is transferred outside the Philippines (e.g., to cloud infrastructure operated in another jurisdiction), pgph ensures that such transfers are subject to adequate contractual safeguards equivalent to the protections required by RA 10173.
pgph uses cookies and similar tracking technologies on pgph.win for the following purposes:
You may manage non-essential cookies through your browser settings. Disabling essential cookies will impair the functionality of the pgph Platform. pgph does not use advertising or cross-site tracking cookies.
pgph retains personal data for the following minimum periods, unless a longer retention period is required by law:
Following the applicable retention period, pgph will securely delete or anonymize your personal data.
pgph implements the following technical and organizational security measures to protect your personal data:
In the event of a personal data breach that poses a risk to your rights and freedoms, pgph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pgph:
You have the right to be informed about the collection, use, and processing of your personal data by pgph — which is the purpose of this Privacy Policy.
You may request a copy of the personal data pgph holds about you, the purposes for which it is processed, and the third parties with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data held by pgph. Contact pgph support or update your account profile directly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pgph's legal retention obligations under PAGCOR and AMLA regulations.
You have the right to object to processing of your personal data for marketing purposes. You may withdraw your consent to marketing communications at any time by contacting pgph support.
You may request a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
To exercise any of these rights, submit a written request to the pgph Data Protection Officer at the contact details in Section 13. pgph will respond to all verifiable requests within fifteen (15) business days.
The pgph Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations. pgph does not knowingly collect personal data from individuals under the age of 21. If pgph becomes aware that personal data has been collected from an individual under 21, such data will be permanently deleted and the associated account will be immediately closed. If you believe a minor has registered on the pgph Platform, please notify us immediately at [email protected].
pgph's primary operations are based in the Philippines. Where technical infrastructure requires data to be processed in servers located outside the Philippines, pgph ensures that any such international transfers are:
pgph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered pgph players via the email address on file or through a prominent notice on pgph.win. The updated Policy will take effect upon publication unless a later effective date is specified. We encourage you to review this Privacy Policy periodically. Your continued use of the pgph Platform after any update constitutes your acceptance of the revised Privacy Policy.
For all privacy-related inquiries, requests to exercise your data subject rights, or complaints regarding pgph's handling of your personal data, please contact:
If you are not satisfied with pgph's response to your privacy request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
pgph is strictly for adults 21 years and over. Gambling involves financial risk. Please play responsibly. Visit our Responsible Gaming page for support tools and resources.
pgph is committed to keeping your personal data safe under Philippine law. Ready to explore the platform? PAGCOR licensed. GCash ready. 21+ only.